DESCRIPTION
Purpose of the qualification The holders of the level four qualifications are expected to work as a guide in many tourism industry sectors. Guides at this level usually conduct tours that involve multiple products, services and sites involving the management of tour logistics. They are employed or contracted by inbound tour operators, outbound tour wholesalers, local tour operators, or they may be owner-operators of small tourism or travel businesses.
The holders of this qualification are expected to work as Tour Guide
MODULES
1. Observe personal and workplace hygiene practices
2. Practice health, safety, and security Practices
3. Provide effective customer care
4. Practice effective workplace communication
5. Perform computer operations
6. Develop and update tourism industry knowledge
7. Provide first aid
8. Offer arrival and departure assistance
9 Coordinate and operate a tour
10. Develop and maintain the general knowledge required by guides
11. Lead tour groups
12. Prepare and present tour commentaries or activities
13. Work as a guide
General Entry
Alternative Entry